Terms of Service

TERMS AND CONDITIONS

Effective Date: 11/12/2025

Last Updated: 11/12/2025

1. ACCEPTANCE OF TERMS

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Onbase Consulting, LLC ("Onbase," "we," "us," or "our") regarding your access to and use of our customer relationship management application available at https://app.withonbase.com (the "Service" or "App"), and our website at https://withonbase.com.

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

2. DESCRIPTION OF SERVICE

Onbase provides a customer relationship management (CRM) platform that enables users to:

• Connect their Gmail accounts for authentication and email functionality

• Send and manage emails through our platform

• Connect to Google Drive to access and manage Google Sheets

• Manage customer relationships and business data

3. ACCOUNT REGISTRATION AND SECURITY

3.1 Account Creation

To use our Service, you must create an account using your Google account credentials. You agree to provide accurate, current, and complete information during the registration process.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials

• All activities that occur under your account

• Notifying us immediately of any unauthorized access or security breach

3.3 Account Requirements

You must:

• Be at least 18 years old or the age of majority in your jurisdiction

• Have the legal capacity to enter into these Terms

• Not have been previously suspended or removed from the Service

4. GOOGLE INTEGRATION AND THIRD-PARTY SERVICES

4.1 Google Services Authorization

By connecting your Google account, you authorize Onbase to:

• Access your Google account for authentication purposes

• Send emails on your behalf through Gmail

• Access, read, and manage your Google Sheets as requested by you

• Store tokens necessary to maintain these connections

4.2 Third-Party Terms

Your use of Google services through our App is also subject to Google's Terms of Service and Privacy Policy. We are not responsible for Google's services, and any issues with Google's services should be addressed directly with Google.

4.3 Data Access Scope

We only access the specific Google services and data that you explicitly authorize. You may revoke these permissions at any time through your Google account settings, though this may limit the functionality of our Service.

5. USER CONTENT AND DATA

5.1 Your Content

You retain all ownership rights to the content and data you upload, store, or transmit through our Service ("User Content"). By using our Service, you grant us a limited, non-exclusive, royalty-free license to use, store, and process your User Content solely to provide the Service to you.

5.2 Content Responsibilities

You are solely responsible for:

• The accuracy, quality, and legality of your User Content

• Obtaining necessary permissions for any data you import or manage

• Compliance with applicable laws regarding email communications

• Ensuring your use doesn't violate any third-party rights

5.3 Prohibited Content

You agree not to upload, transmit, or store content that:

• Is unlawful, harmful, threatening, abusive, or defamatory

• Violates any intellectual property rights

• Contains malware, viruses, or harmful code

• Violates anti-spam laws or regulations

6. ACCEPTABLE USE POLICY

You agree not to:

• Use the Service for any illegal or unauthorized purpose

• Send spam, unsolicited emails, or engage in phishing

• Attempt to gain unauthorized access to our systems or other users' accounts

• Interfere with or disrupt the Service or servers

• Circumvent any security features or access restrictions

• Use automated systems or bots without our express permission

• Resell or redistribute the Service without authorization

• Violate any applicable laws or regulations

7. PRIVACY AND DATA PROTECTION

7.1 Privacy Policy

Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.2 Data Security

We implement reasonable security measures to protect your data. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7.3 Data Processing

By using our Service, you acknowledge and agree that we may process and store your data in the United States or other countries where we or our service providers maintain facilities.

8. INTELLECTUAL PROPERTY

8.1 Our Property

The Service, including all software, design, text, images, logos, and other content (excluding User Content), is owned by Onbase Consulting, LLC and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms.

8.3 Restrictions

You may not:

• Copy, modify, or create derivative works of the Service

• Reverse engineer or attempt to extract source code

• Remove or alter any proprietary notices

9. PAYMENT TERMS

9.1 Fees

If applicable, you agree to pay all fees associated with your subscription plan as described on our pricing page. All fees are non-refundable except as required by law or as explicitly stated in these Terms.

9.2 Billing

We may use third-party payment processors. Your payment information is subject to their terms and privacy policies.

9.3 Changes to Pricing

We reserve the right to modify our pricing with 30 days' notice for existing subscribers.

10. DISCLAIMERS AND LIMITATIONS OF LIABILITY

10.1 Service Availability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.2 No Guarantee

We do not guarantee that:

• The Service will be uninterrupted or error-free

• The Service will meet your specific requirements

• Any errors or defects will be corrected

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONBASE CONSULTING, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING FROM YOUR USE OF THE SERVICE.

10.4 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Onbase Consulting, LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service

• Your violation of these Terms

• Your violation of any third-party rights

• Your User Content

12. TERMINATION

12.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in the Service.

12.2 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms

• We are required to do so by law

• We discontinue the Service

12.3 Effect of Termination

Upon termination:

• Your access to the Service will cease immediately

• We may delete your data after a reasonable retention period

• All provisions that should survive termination will remain in effect

13. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

14. GOVERNING LAW AND DISPUTES

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [YOUR STATE], United States, without regard to its conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

14.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to bring or participate in any class action or representative proceeding.

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Onbase regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights to any successor or acquirer.

15.5 Notices

All notices should be sent to:

Onbase Consulting, LLC
986 N 1750 W
Provo, UT, 84604
Email: support@withonbase.com

16. CONTACT INFORMATION

For questions about these Terms, please contact us at:

Email: support@withonbase.com
Website: https://withonbase.com
Application: https://app.withonbase.com

By using Onbase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.